Legal
Privacy Policy
This Privacy Policy explains how Saukhyabharathi ("Saukhyabharathi", "we", "us", or "our") collects, uses, stores, shares, and protects personal information when you visit or use our website www.saukhyabharathi.com, contact us, book an appointment, enquire about our services, or otherwise interact with us.
By using our website or submitting your information to us, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
When you contact us, book an appointment, subscribe to updates, or fill out forms on our website, we may collect:
- Name
- Phone number
- Email address
- City or location
- Appointment details
- Service or treatment preferences
- Messages, queries, or feedback submitted by you
1.2 Health and Wellness Information
Since Saukhyabharathi provides healthcare, Ayurveda, wellness, and traditional therapy-related services, we may collect information relevant to your enquiry or appointment, such as:
- Health concerns or symptoms shared by you
- Treatment history voluntarily provided by you
- Lifestyle, wellness, or therapy-related preferences
- Medical or health-related documents, only if you choose to share them
Please do not submit sensitive health information unless it is required for consultation, appointment booking, or treatment-related purposes.
1.3 Payment Information
If online payments are enabled on our website, payment details may be collected and processed by third-party payment gateways. We do not store your full card, UPI, bank account, or payment authentication details on our own systems unless required by law or accounting purposes.
1.4 Technical and Usage Information
When you visit our website, we may automatically collect limited technical information such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on the website
- Referral source
- Cookies and similar tracking data
This helps us improve website performance, security, and user experience.
2. How We Use Your Information
We may use your information for the following purposes:
- To respond to your enquiries
- To schedule, confirm, modify, or cancel appointments
- To provide consultation, wellness, therapy, or healthcare-related services
- To understand your service requirements
- To send appointment reminders or service-related communication
- To process payments, invoices, and receipts
- To maintain internal records
- To improve our website, services, and customer experience
- To send updates, offers, or wellness-related communication, where permitted
- To comply with legal, regulatory, tax, accounting, or healthcare-related obligations
- To protect our website, systems, users, staff, and business interests
3. Consent
By submitting your personal information through our website, forms, email, phone, WhatsApp, or any other communication channel, you consent to the collection and use of your information as described in this Privacy Policy.
Where required by applicable law, we will seek your specific consent before collecting or using sensitive personal information, including health-related information.
You may withdraw your consent by contacting us using the details provided in this Privacy Policy. However, withdrawal of consent may affect our ability to provide certain services, respond to your requests, or continue your appointment or treatment process.
4. Sharing of Information
We do not sell your personal information.
We may share your information only where necessary with:
- Doctors, therapists, practitioners, consultants, or staff involved in providing services to you
- Technology, website hosting, appointment booking, communication, CRM, analytics, or IT service providers
- Payment gateway providers, banks, or financial service providers
- Legal, accounting, audit, or compliance advisors
- Government authorities, regulators, courts, or law enforcement agencies, where required by law
All third-party service providers are expected to handle your information securely and only for authorised purposes.
5. Health Information Confidentiality
We understand that health and wellness-related information is sensitive. We take reasonable steps to protect such information and restrict access to authorised personnel only.
However, information shared through open channels such as email, website forms, phone calls, or messaging platforms may not always be fully secure. Please avoid sharing highly sensitive medical information unless necessary.
6. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to:
- Enable website functionality
- Improve website performance
- Understand visitor behaviour
- Analyse traffic
- Remember user preferences
- Support marketing or remarketing activities, where applicable
You can control or disable cookies through your browser settings. However, disabling cookies may affect some features of the website.
7. Data Retention
We retain your personal information only for as long as necessary for the purposes mentioned in this Privacy Policy, including:
- Responding to enquiries
- Providing services
- Maintaining appointment and treatment records
- Legal, tax, accounting, audit, and regulatory compliance
- Resolving disputes or enforcing agreements
When your information is no longer required, we will take reasonable steps to delete, anonymise, or securely archive it.
8. Data Security
We take reasonable administrative, technical, and organisational measures to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.
These measures may include access controls, secure systems, limited staff access, data backups, and secure communication practices.
However, no website, internet transmission, or digital storage system can be guaranteed to be 100% secure. You share information with us at your own discretion.
9. Your Rights
Subject to applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Withdraw consent for certain processing activities
- Request details of how your information is being used
- Raise a grievance regarding the handling of your personal information
India's Digital Personal Data Protection Act, 2023 provides rights such as access, correction, erasure, grievance redressal, and nomination, with implementation supported by the DPDP Rules notified in 2025. (MeitY)
To exercise your rights, please contact us using the details provided below.
10. Children's Privacy
Our services are not intended for children without the involvement of a parent or lawful guardian.
If we collect information relating to a child or minor, we will do so only with appropriate parental or guardian consent, where required by applicable law.
Parents or guardians may contact us to review, correct, or request deletion of a minor's personal information.
11. Third-Party Links
Our website may contain links to third-party websites, payment gateways, booking tools, social media platforms, or external resources.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to read their privacy policies before sharing any personal information.
12. Marketing Communications
We may send you wellness updates, service information, appointment reminders, offers, or promotional communication if you have opted in or where permitted by law.
You may opt out of marketing communications at any time by contacting us or using the unsubscribe option, where available.
Please note that even if you opt out of marketing messages, we may still send important service-related communication, such as appointment confirmations, payment receipts, or policy updates.
13. International Data Transfers
If any of our technology service providers, hosting providers, or communication platforms process data outside India, your information may be transferred to or stored in other countries.
In such cases, we will take reasonable steps to ensure that your information is protected in accordance with applicable data protection requirements.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, website features, or legal obligations.
The updated version will be posted on this page with the revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.
15. Contact Us
For any questions, requests, complaints, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us at:
Saukhyabharathi
Website: www.saukhyabharathi.com
Email: info@saukhyabharathi.com